Refund Policy

1. Overview

We strive to provide high-quality IPTV services. Due to the nature of digital products, all sales are final once access credentials are generated. Please read this policy carefully before purchase.

2. No Refunds on Digital Products

• Final Sale: All sales of digital products, including IPTV subscriptions, are final. Once access credentials are delivered, refunds or exchanges are not possible.
• Service Delivery: Access is granted immediately upon payment. By purchasing, you agree there are no refunds after credentials are issued.

3. Exceptions to the No Refund Policy

• Payment Errors: If you are accidentally charged more than once, we will correct the error and issue a refund. Contact us at info@tereatv.com.
• Non-Delivery of Credentials: If access credentials are not delivered within 8 hours, contact us. Refunds will be issued if the failure is on our part.

4. Refund Request Process

• Eligibility: Refunds may be requested within 7 days if credentials were not delivered or there was a significant service error.
• How to Request: Contact info@tereatv.com with order number, payment details, and issue description. Response time: 3-5 business days.

5. Disputes and Chargebacks

• Contact Us First: We encourage resolving issues directly before initiating a chargeback.
• Chargebacks: Unauthorized chargebacks may lead to account termination and IP blocking. Contact us first if you believe a chargeback is necessary.

6. Changes to This Policy

We may modify this Refund Policy at any time. Updates will be posted on this page and are effective immediately. Review regularly to stay informed.

7. Contact Information

For questions or assistance with refunds, contact our support team at info@tereatv.com.